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We’ll sit down and get to know you and what you want in the way of your custom design. Then we’ll start working on some design concepts together.
While all design processes are unique, this is the sort of thing you can expect at our initial meeting. We’ll talk about your vision, learn what gemstones you’d like, draw some simple
concepts and take note of your likes and dislikes.
Sometimes we might need to meet again or email you some options to narrow down your design choice (we may be able to give you an indicative price at this stage).


We’ll select a variety of stones for you to look at that fit your design and your budget. If you’re still unsure about the shape of the diamond or gemstone you’d like to design your bespoke piece around, this part of the process can bring you a lot of clarity.
We’ll take you through the gem grading process so you can make an informed decision about the most beautiful gems for your dream piece.
We’ll then provide you with a detailed design (we may show you several options) and make any adjustments based on your feedback. Once you’re happy with the final design, we will provide you with a quote including the diamonds and gemstones you’ve selected.
Now it’s time for one of our three Master Jewellers to create your bespoke piece in our on-site workshop. They’ll work closely with our design team to ensure your bespoke piece matches your vision AND is practical and able to withstand years of love.
We don’t usually require you back in-store during this process. We’ll keep you updated with progress images via email or text and contact you when your piece is ready to collect.


Your completed piece is ready to view and take home to enjoy! We’ll invite you in for a fitting or, if you’d prefer your bespoke jewellery to be delivered, we can send you images and/or videos and courier to you by insured and tracked courier service.